Stripe BBPOS WisePOS E Terminal Set Up Guide

Unbox the terminal and make sure the battery is inserted and the device is plugged in.

Turn the device on (button on right hand side) and follow any steps presented to you to connect the device to your WiFi network.

If this is the first time you are using your terminal, it is recommended to connect it to a WiFi network first and not a mobile data network. This will allow any large updates to install quickly. After your terminal is set up, you can then connect it to other networks like a mobile data network. If you are noticing any issues with your terminal while connected to a mobile data network, try connecting it back to WiFi again to let any new updates install.

When first turning on the device, if no steps appear for connecting to WiFi, you can do this manually from the Settings. To get to Settings, swipe from left to right on the screen and a window will appear from the left. Click the Settings button here. It will ask you for a code, please enter: 0-7-1-3-9. From here, you can click the WiFi Settings button and connect to your WiFi network. IMPORTANT: The WiFi network the terminal is connected to must be the exact same network used for the Droptop App. If you have more than 1 bandwidth available on your network (ex. 2.4ghz/5ghz), make sure both devices are connected to the same one.

If you are having network connectivity issues, please refer to the official Stripe documentation to help troubleshoot your issues: https://stripe.com/docs/terminal/readers/bbpos-wisepos-e. We also recommend reaching out to stripe support if you cannot resolve your connection problems after trying a variety of methods: https://support.stripe.com/. Here are some quick troubleshooting tips:

1. Make sure both the terminal and the device running Droptop are connected to a WiFi network. If the device running Droptop is connected to the internet via an ethernet cable, problems can likely occur.

2. Make sure your internet router does not have any firewalls running on it. If it does, make sure the correct ports are open (view Stripe troubleshooting link above for more information). This may require you to consult with your Internet Service Provider for help if you are not familiar with your router set up.

3. Make sure any firewalls on your device running Droptop are off or have the correct ports open.

4. Take further steps to isolate where the issues are happening. For example, if you cannot get the system to work over your WiFi network, test out a mobile data network instead to eliminate the device running Droptop and/or terminal as the issue. You can do so by using a smartphone, turning on its data network (turning off WiFi connection), creating a hotspot network from the smartphone, and then connecting the terminal and Droptop device to that hotspot network. If taking payments in Droptop with your terminal works now, then the issue is likely with your WiFi router.

Once your terminal is successfully connected to your WiFi network, head over to the Droptop App on a device that is connected to the same WiFi network as your terminal.

Sign in to Droptop and then head to the Account Settings page from the main menu. From here, click to view the Operation Settings for the operation you wish to use the terminal at.

Head to the Integrations tab. If you haven’t already, click to Connect Stripe. Here you will create a Stripe account for your selected Operation. You can also choose to use an already existing Stripe account already connected to another Operation as well.

Once your Stripe account is created and connected, you will see a section for POS Terminals. Click the “+ POS Terminal” button.

From here, you will see a field for the “Terminal Name”. You can name your terminal whatever you want and this name will be displayed throughout the Droptop App. If you plan to use multiple terminals, you can give the terminal a name like Bay 1 or Van 1 etc.

Then finally, you’ll need to add the “Terminal Registration Code”. Once entered, this will connect your unique physical terminal to Droptop. To get the code, swipe from left to right on the terminal device screen and then click the Settings button in the window that appears from the left. It will ask you for a code, please enter: 0-7-1-3-9. Then, click the Generate Pairing Code button from the menu that appears. The device will then show a code on the screen. Enter this exact code into the “Terminal Registration Code” field in Droptop.

Congrats! You can now accept payments with your new terminal! When you click the “+ Payment” button on any order, you will see the terminal module appear and can follow the steps to accept real in-person payments. If you have multiple terminals, this same terminal module will give you the flexibility to switch between terminal devices when necessary.